Refund Policy

Thank you for choosing to shop on our website and purchasing Susosu Water. We are constantly working to deliver the best product and unbeatable service to you.

This policy applies to products purchased through the Susosuwater.com website (the “Website”). It does not apply to products purchased through any other website, including Amazon.com.

Refund

Except as expressly set forth in this policy, once you purchase a product from our Website, the transaction is complete and you will have 24 hours upon placing the order or until the product is shipped, whichever earlier, to cancel the order. We will not accept a return or refund of that product or exchange of that product for any reason.

Susosu Water stands behind our Products and we will do our best to make it right. The company only replaces or refunds products that are either defective or damaged associated with our handling procedures. To request a refund or replacement for a damaged product send an email to info@susosuwater.com within 15 days of the date of your original order and all such refund requests shall have your name, order confirmation number, and must be accompanied by (i) written documentation outlining the reason for such refund request and (ii) photographic evidence of such damaged or defective Products. To be eligible for a refund, your ordered Products must be unused and in the same condition that you received them. 

You shall be entitled to a refund or replacement after inspection of the damaged product. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in one business days.

Replacements

If the Product you received expires within one month, was damaged in transit, or is otherwise defective, we will replace it with a similar version of the Product at no cost to you. 

Late remission

In the event that transmitted funds do not reflect in your account after a refund has been initiated, contact your bank or merchant first. There is often a processing time delay of a few days before a refund is posted. If you haven't received a refund yet, check with your bank again. If you have completed these steps and still have not received your refund yet, please contact us at info@susosuwater.com.