Refund policy
Returns
At Susosu Water, your satisfaction matters to us. Because of the nature of our product, we do not accept returns or exchanges once an order has been delivered.
If your order arrives with an issue—such as a delivery error or a damaged/broken package—we’ll make it right. To ensure we can best assist you, please follow these steps:
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Reach out within 30 days of the delivery date.
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Email us at hello@susosuwater.com with your order number.
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Attach a clear photo of the issue (damaged package, incorrect delivery, etc.).
After review, our team will amend the situation by providing you with credit toward your next order.
We appreciate your understanding and thank you for choosing Susosu Water for your healthier hydration.