We are Suosu LLC also known as Susosu Water with registered office at 1765 Greensboro Station Pl #900, McLean, VA 22102 USA (hereinafter “US”, “WE”, “OUR”). These terms and conditions (hereafter referred to as, "terms and conditions") govern your use of our website in acquiring our services. Your use of our website signifies that you agree to these terms and conditions and that you consent to receiving required notices and to transact with us. If you do not agree to the terms and conditions we advise you not to use our website.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/susosu-water/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/susosu-water/privacy_policy).  

Changes to the terms of use. We may change these terms and conditions at any time. You can review the most current version of these terms by clicking on the "terms and conditions" link, located at the bottom of the website. You are responsible for checking these terms and conditions periodically for changes. If you continue to use the website after we post changes to these terms and conditions, you are signifying your acceptance of the new terms.

Additional terms. Certain areas of the website, such as sites where you can download files, may include usage guidelines and rules that will supplement these terms and conditions. By using those services on the Website, you agree to comply with such guidelines and rules.

Changes to the websites. We may discontinue or change any service or feature on the website at any time and without notice.

Your responsibilities.  You may use the website for lawful purposes only. You may not submit or transmit through the Website any information, content, or material or otherwise engage in any conduct that: violates or infringes the rights of others, including, without limitation, patent, trademark, trade secret, copyright, publicity, or other proprietary rights; is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortuous, contains explicit or graphic descriptions or accounts of sexual acts, or is pornographic; victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; impersonates any person, business, or entity, including Alliance Aligned and its employees and agents; contains viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment, or that otherwise permit the unauthorized use of a computer or computer network; encourages conduct that would constitute a criminal offense or give rise to civil liability; violates these terms and conditions, guidelines, or any policy posted on the Website; or Interferes with the use of the Website by others.

You may not use our website: for your own commercial gain; to offer any form of advertising or promotion without our prior written consent; or to provide any false personal information or any information, content, or material on account of anyone other than yourself without permission.

By using our website, you agree: to abide to these terms and conditions to keep your contact information accurate and up-to-date;

Any information, content, or material you have created and submitted or transmitted through the website and that is covered by intellectual property rights (or similar rights) shall be licensed to us as a nonexclusive, transferable, sub-licensable, royalty-free, perpetual, worldwide license, and we are entitled to use such intellectual property on or in connection with the website or any other medium.

Age restrictions. By using the website, you confirm that you are 13 years of age or older. Under no circumstances shall we accept personal information from anyone below the age of 13 years. Where we detect a breach in age restriction, we will immediately delete the account and all information related thereto. You agree that if your computer, Internet-enabled device, Internet connection, and/or facilities (whether owned, leased, or borrowed) access or assist users in accessing the website or services, you will not allow or assist, knowingly or unknowingly, children under 13 years old to access the website or services except while directly supervised by a parent or legal guardian. You agree that if you do allow or assist children under 13 years old to access the website without a parent or legal guardian directly supervising them with your computer, Internet-enabled device, Internet connection, and/or facilities (whether owned, leased or borrowed), you will assume full liability for any consequences, and that under no circumstances (including, but not limited to, negligence) will Safe USA Properties Limited, any third-party content provider, or their respective agents be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use the sites by users under 13 years of age, even if such party has been advised of the possibility of such damages.

Proprietary rights. Intellectual Property Rights to the website We own the intellectual property rights to the design of and the information on the website, including the name of the website and the look and feel of the color combinations, button shapes, and other graphical elements of the website. Such intellectual property is protected by international treaties and by copyright, trademark, patent, and trade-secret laws, as well as other proprietary rights. For example, we own a copyright on the selection, organization, arrangement, and enhancement of the website, as well as on our original content on the website.

Claims for infringement of intellectual property rights. If, in your view, any copyright or other intellectual property right ("IP right") that you may have is being infringed by/on the website, please inform us immediately, thereby providing us with: the electronic or physical signature of the owner of the IP right or the person authorized to act on the owner's behalf; a description of the IP right that you claim has been infringed, and a description of the infringing activity; the identification of the location where the original or authorized copy of the copyrighted work exists (for example, the URL of the website where it is posted, or the name of the book in which it has been published, or, in case of a registered brand name, an excerpt of such register evidencing the registry); a copy of a license in which you are granted the right to use and to protect such IP right (if you are not the owner of the IP right); the identification of the URL or other specific location on this site where the material that you claim is infringing is located; this information must be specific enough to enable us to locate such material; your name and full contact details; and A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

Payment. We shall advice on the mode of payment for any of our products or services upon your order with us. Payment can either be made directly to our accounts at XXXXXXXXX(account number) or through the third-party payment service providers (PSPs) that supply payment transaction services to our company while assisting users of the website in order to facilitate sale of our products and provision of our services through the website. While acquiring services from the website, you will enter into an agreement with either our company or the relevant PSP to carry out the payment as you will see this on the payment screen Via PSP.  If the agreement is entered into with a PSP, Susosu Water will never be responsible for the communication between you and the PSP, and all information that you exchange with the PSP will be subject exclusively to the privacy policy and/or other regulations of that PSP. You hereby indemnify Safe USA Properties Limited against reclaimed payments or other claims the PSP may have as a consequence of the non-performance of payment.

Third-party sites & advertisers.  The website may include links to third party website, including links provided as automated search results. Some of these sites may contain materials that are objectionable, unlawful, or inaccurate. The existence links do not mean that we endorse these third-party sites or services. You acknowledge and agree that we are not responsible or liable for any content or other materials on these third-party sites. Any dealings that you have with advertisers found on the website are between you and the advertiser, and you acknowledge and agree that we are not liable for any loss or claim you may have against any advertiser. However, where we employ the services of any third-party in order to better your enjoyment of our services by; facilitating our Services, provision of service on our behalf and to perform any service related task or even to assist us in analyzing how our Service is used. We guarantee that their access to your personal will be under strict supervision and covered by a non-disclosure agreement between ourselves and the third parties involved.

Compliance.  You agree to fully comply with all laws, regulations, rules, and orders of the USA state and federal governments or any other agency or authority. You bear full responsibility for and assume all expenses relating to your compliance with the described laws, regulations, rules, and orders and for obtaining all necessary authorizations and clearances. You further agree to assume responsibility for and bear all expenses relating to your compliance with the described laws, regulations, rules, and orders, and for obtaining all necessary authorizations and clearances.

Disclaimer of warranties.  We provide the website as is, with all faults and as available. We and our suppliers make no express warranties or guarantees about the website. We are not obligated to supply any support whatsoever. To the extent permitted by law, we and our staff disclaim implied warranties that the website and all content, and services provided through the website are merchantable, of satisfactory quality, accurate, timely, fit for a particular purpose or need, and non-infringing. We do not guarantee that the website will meet your requirements or will be error-free, reliable, without interruption, or available at all times. We do not guarantee that the results that may be obtained from the use of the website (including any support services) will be effective, reliable, or accurate or will meet your requirements. We do not guarantee that you will be able to access or use the website (either directly or through third-party networks) at times or locations of your choosing. No oral or written information or advice given by a representative of Alliance Aligned shall create a warranty. You may have additional consumer rights under your local laws that this contract cannot change.

Indemnification Upon a request by us, you agree to defend, indemnify, and hold harmless us and our respective employees, contractors, officers, directors, and agents from all liabilities, claims, and expenses, including attorney's fees that arise from your use or misuse of the website. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Choice of law and location for resolving disputes. You agree that the laws of USA govern this contract and any claim or dispute that you may have against us. Please note that by agreeing to these terms and conditions, you are: waiving claims that you might otherwise have against us, based on the laws of other jurisdictions, including your own; irrevocably consenting to the exclusive jurisdiction of, and venue in, courts in USA over any disputes or claims you have with us; and Submitting yourself to the personal jurisdiction of courts located in USA for the purpose of resolving any such disputes or claims. 

Severability & integration. This Terms & Conditions and any supplemental terms, policies, rules, and guidelines posted on the website constitute the entire agreement between you and us and supersede all previous written or oral agreements. If any part of these terms and conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Termination.  Your right to use the website automatically terminates if you violate these terms and conditions or any rules or guidelines posted in connection with the website. 

Certain products or services may be available strictly on the online platform through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Efforts have been made to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

All orders are processed within 1-2 business days. Orders are not shipped or delivered on holidays. If we are experiencing a high volume of orders, Shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is significant delay in the shipment of your order, we will contact you via email or phone. Shipping charges will be calculated and displayed at checkout. We are only able to ship domestically within the United States and do not ship outside the United States. Please contact us at Info@susosuwater.com if you are looking to order from outside of the United States. 

Thank you for choosing to shop on our website and purchasing Susosu Water. We are constantly working to deliver the best product and unbeatable service to you.  This policy applies to products purchased through the Susosuwater.com website (the “Website”). It does not apply to products purchased through any other website, including Amazon.com.  

Refund.  Upon purchasing a product from our Website, the transaction is considered complete. You have 24 hours from placing the order or until the product is shipped, whichever occurs earlier, to cancel the order. After this period, we do not accept returns, refunds, or exchanges for any reason. Susosu Water is committed to the quality of our products. However, if a customer receives a damaged box, we are unable to offer a refund as we have no control over shipping carriers. Instead, we will offer a significant discount for a future purchase. To request a discount for a damaged product, please send an email to info@susosuwater.com within 30 days of the date of your original order. All discount requests must include your name, order confirmation number, and be accompanied by (i) written documentation outlining the reason for the discount request and (ii) photographic evidence of the damaged product. To be eligible for a discount, your ordered products must be unused and in the same condition as received. You are entitled to a discount after inspection of the damaged product. If approved, your discount will be processed, and a future credit will be issued to you within one business day.   

Replacements.  We do not offer replacements. If the product you received expires within three month, was damaged in transit, or is otherwise defective, we will provide a significant discount for a future purchase at no cost to you.