We are Suosu LLC also known as Susosu Water with registered office at 1765 Greensboro Station Pl #900, McLean, VA 22102 USA (hereinafter “US”, “WE”, “OUR”). These terms and conditions (hereafter referred to as, "terms and conditions") govern your use of our website in acquiring our services. Your use of our website signifies that you agree to these terms and conditions and that you consent to receiving required notices and to transact with us. If you do not agree to the terms and conditions we advise you not to use our website.
Additional terms. Certain areas of the website, such as sites where you can download files, may include usage guidelines and rules that will supplement these terms and conditions. By using those services on the Website, you agree to comply with such guidelines and rules.
Changes to the websites. We may discontinue or change any service or feature on the website at any time and without notice.
Your responsibilities. You may use the website for lawful purposes only. You may not submit or transmit through the Website any information, content, or material or otherwise engage in any conduct that: violates or infringes the rights of others, including, without limitation, patent, trademark, trade secret, copyright, publicity, or other proprietary rights; is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortuous, contains explicit or graphic descriptions or accounts of sexual acts, or is pornographic; victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; impersonates any person, business, or entity, including Alliance Aligned and its employees and agents; contains viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment, or that otherwise permit the unauthorized use of a computer or computer network; encourages conduct that would constitute a criminal offense or give rise to civil liability; violates these terms and conditions, guidelines, or any policy posted on the Website; or Interferes with the use of the Website by others.
You may not use our website: for your own commercial gain; to offer any form of advertising or promotion without our prior written consent; or to provide any false personal information or any information, content, or material on account of anyone other than yourself without permission.
By using our website, you agree: to abide to these terms and conditions to keep your contact information accurate and up-to-date;
Any information, content, or material you have created and submitted or transmitted through the website and that is covered by intellectual property rights (or similar rights) shall be licensed to us as a nonexclusive, transferable, sub-licensable, royalty-free, perpetual, worldwide license, and we are entitled to use such intellectual property on or in connection with the website or any other medium.
Age restrictions. By using the website, you confirm that you are 13 years of age or older. Under no circumstances shall we accept personal information from anyone below the age of 13 years. Where we detect a breach in age restriction, we will immediately delete the account and all information related thereto. You agree that if your computer, Internet-enabled device, Internet connection, and/or facilities (whether owned, leased, or borrowed) access or assist users in accessing the website or services, you will not allow or assist, knowingly or unknowingly, children under 13 years old to access the website or services except while directly supervised by a parent or legal guardian. You agree that if you do allow or assist children under 13 years old to access the website without a parent or legal guardian directly supervising them with your computer, Internet-enabled device, Internet connection, and/or facilities (whether owned, leased or borrowed), you will assume full liability for any consequences, and that under no circumstances (including, but not limited to, negligence) will Safe USA Properties Limited, any third-party content provider, or their respective agents be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use the sites by users under 13 years of age, even if such party has been advised of the possibility of such damages.
Proprietary rights. Intellectual Property Rights to the website We own the intellectual property rights to the design of and the information on the website, including the name of the website and the look and feel of the color combinations, button shapes, and other graphical elements of the website. Such intellectual property is protected by international treaties and by copyright, trademark, patent, and trade-secret laws, as well as other proprietary rights. For example, we own a copyright on the selection, organization, arrangement, and enhancement of the website, as well as on our original content on the website.
Claims for infringement of intellectual property rights. If, in your view, any copyright or other intellectual property right ("IP right") that you may have is being infringed by/on the website, please inform us immediately, thereby providing us with: the electronic or physical signature of the owner of the IP right or the person authorized to act on the owner's behalf; a description of the IP right that you claim has been infringed, and a description of the infringing activity; the identification of the location where the original or authorized copy of the copyrighted work exists (for example, the URL of the website where it is posted, or the name of the book in which it has been published, or, in case of a registered brand name, an excerpt of such register evidencing the registry); a copy of a license in which you are granted the right to use and to protect such IP right (if you are not the owner of the IP right); the identification of the URL or other specific location on this site where the material that you claim is infringing is located; this information must be specific enough to enable us to locate such material; your name and full contact details; and A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
Third-party sites & advertisers. The website may include links to third party website, including links provided as automated search results. Some of these sites may contain materials that are objectionable, unlawful, or inaccurate. The existence links do not mean that we endorse these third-party sites or services. You acknowledge and agree that we are not responsible or liable for any content or other materials on these third-party sites. Any dealings that you have with advertisers found on the website are between you and the advertiser, and you acknowledge and agree that we are not liable for any loss or claim you may have against any advertiser. However, where we employ the services of any third-party in order to better your enjoyment of our services by; facilitating our Services, provision of service on our behalf and to perform any service related task or even to assist us in analyzing how our Service is used. We guarantee that their access to your personal will be under strict supervision and covered by a non-disclosure agreement between ourselves and the third parties involved.
Compliance. You agree to fully comply with all laws, regulations, rules, and orders of the USA state and federal governments or any other agency or authority. You bear full responsibility for and assume all expenses relating to your compliance with the described laws, regulations, rules, and orders and for obtaining all necessary authorizations and clearances. You further agree to assume responsibility for and bear all expenses relating to your compliance with the described laws, regulations, rules, and orders, and for obtaining all necessary authorizations and clearances.
Disclaimer of warranties. We provide the website as is, with all faults and as available. We and our suppliers make no express warranties or guarantees about the website. We are not obligated to supply any support whatsoever. To the extent permitted by law, we and our staff disclaim implied warranties that the website and all content, and services provided through the website are merchantable, of satisfactory quality, accurate, timely, fit for a particular purpose or need, and non-infringing. We do not guarantee that the website will meet your requirements or will be error-free, reliable, without interruption, or available at all times. We do not guarantee that the results that may be obtained from the use of the website (including any support services) will be effective, reliable, or accurate or will meet your requirements. We do not guarantee that you will be able to access or use the website (either directly or through third-party networks) at times or locations of your choosing. No oral or written information or advice given by a representative of Alliance Aligned shall create a warranty. You may have additional consumer rights under your local laws that this contract cannot change.
Indemnification Upon a request by us, you agree to defend, indemnify, and hold harmless us and our respective employees, contractors, officers, directors, and agents from all liabilities, claims, and expenses, including attorney's fees that arise from your use or misuse of the website. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
Choice of law and location for resolving disputes. You agree that the laws of USA govern this contract and any claim or dispute that you may have against us. Please note that by agreeing to these terms and conditions, you are: waiving claims that you might otherwise have against us, based on the laws of other jurisdictions, including your own; irrevocably consenting to the exclusive jurisdiction of, and venue in, courts in USA over any disputes or claims you have with us; and Submitting yourself to the personal jurisdiction of courts located in USA for the purpose of resolving any such disputes or claims.
Severability & integration. This Terms & Conditions and any supplemental terms, policies, rules, and guidelines posted on the website constitute the entire agreement between you and us and supersede all previous written or oral agreements. If any part of these terms and conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
Termination. Your right to use the website automatically terminates if you violate these terms and conditions or any rules or guidelines posted in connection with the website.
2. PRODUCTS AND SERVICES
Certain products or services may be available strictly on the online platform through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
Efforts have been made to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
2. SUBSCRIPTION PROGRAM
Subscription Account. To participate in the Subscription Program you must create an account, with a valid email address, and a credit card and/or debit card.
Subscription Order Placement. The Subscription Program offers renewal of Products between one to four weeks. Susosu Water will automatically place and ship the Products in the renewal frequency indicated by you on the first Subscription purchase.
Subscription Order Amount. Your Subscription Program’s order’s final total may vary due to changes in price, tax rates, and/or shipping costs. Your order total will include sales tax, if applicable and shipping and handling costs.
Subscription Coupons. Please note that any coupons will only be applied to your first purchase or first subscription purchase. No coupons will be applied to a recurring, active Subscription.
Subscription Order Payment. The credit card you used to place your initial Subscription Program order will be charged until you cancel your Subscription Program order, or modify your credit card information. Subsequent orders will be charged the day the order is placed and forwarded to the warehouse for processing.
If your credit card is declined at the time of a Subscription Program order placement, your order will not be placed; you will be notified that your Subscription Program payment has failed and you will need to update your credit card information. We will try to process your credit card three times before canceling your Subscription Program. Once your payment information is corrected, your Subscription Program order will be processed. To update your credit card information, you can go to your “My Account” or email us at email@example.com with your name, email, and payment information.
Once a Subscription Program order is scheduled, no emails will be sent before subsequent Subscription Program order shipments are processed. It is your responsibility to have the appropriate funds for the renewing order.
The Products available for the Subscription Program are based on a current price. This means that item prices are not locked in and are subject to change.
Changing, Pausing, and Canceling Subscription Orders. If you wish to change, pause, or cancel subscription orders you may do so by logging in to "My Account" or reaching out to our team at Info@susosuwater.com with your name, email associated to your account, and a description of which Product or Products you’d like to pause, change, or cancel and for how long.
Information Collection and Use. While using our Site, we may ask you to provide us with certain personal identifiable information that can be used to contact or identify you. We may collect your personal information when you visit or purchase products through our Site; when you interact with us through the Site, including by leaving reviews or contacting customer service; when you contact us, and when you subscribe to our online newsletter.
Information You Provide Directly. To Us Contact Information, including name, alias, maiden name, email address, telephone or mobile phone number, address; Sign-In Information, including username, account name, account number. Profile Information and Survey Responses, including your interests, preferences, physical characteristics or description, feedback, educational or professional information, employment, employment history; Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; Geolocation data; Transaction and Billing Data, including bank account and payment card details, (credit card number, expiration date, and credit card security code, where needed to complete a transaction), billing address, delivery address, signature, transaction history; and Correspondence you send to us.
Log Data. Like many site operators, we collect information that your browser sends whenever you visit our Site. Certain anonymous information about your visit is automatically logged. This includes your server name and Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, the referral website from which you linked directly to our site and other statistics.
Purpose of Log Data. We use the log data help us run and improve our website. We want to provide you the best experience with relevant and effective content materials. We may also use aggregated anonymous information to provide information about our website to advertisers, potential business partners and other unaffiliated entities. This information is not personally identifiable.
Communications. We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we deem necessary and of importance of you.
Cookies. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Cookies are used to provide you the best experience with relevant and effective content materials.
Security. Information will be retained only for the time necessary for the purposes set out above, in accordance with applicable laws. We maintain reasonable security measures to keep you information safe. The security of your personal information is important to us, however, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
1. Shipping Policy
All orders are processed within 1-2 business days. Orders are not shipped or delivered on holidays. If we are experiencing a high volume of orders, Shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is significant delay in the shipment of your order, we will contact you via email or phone. Shipping charges will be calculated and displayed at checkout. We are only able to ship domestically within the United States and do not ship outside the United States. Please contact us at Info@susosuwater.com if you are looking to order from outside of the United States.
2. Refund Policy
Thank you for choosing to shop on our website and purchasing Susosu Water. We are constantly working to deliver the best product and unbeatable service to you. This policy applies to products purchased through the Susosuwater.com website (the “Website”). It does not apply to products purchased through any other website, including Amazon.com.
Refund. Except as expressly set forth in this policy, once you purchase a product from our Website, the transaction is complete and you will have 24 hours upon placing the order or until the product is shipped, whichever earlier, to cancel the order. We will not accept a return or refund of that product or exchange of that product for any reason. Susosu Water stands behind our Products and we will do our best to make it right. The company only replaces or refunds products that are either defective or damaged associated with our handling procedures. To request a refund or replacement for a damaged product send an email to firstname.lastname@example.org within 30 days of the date of your original order and all such refund requests shall have your name, order confirmation number, and must be accompanied by (i) written documentation outlining the reason for such refund request and (ii) photographic evidence of such damaged or defective Products. To be eligible for a refund, your ordered Products must be unused and in the same condition that you received them. You shall be entitled to a refund or replacement after inspection of the damaged product. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in one business days.
Replacements. If the Product you received expires within one month, was damaged in transit, or is otherwise defective, we will replace it with a similar version of the Product at no cost to you.
Late remission. In the event that transmitted funds do not reflect in your account after a refund has been initiated, contact your bank or merchant first. There is often a processing time delay of a few days before a refund is posted. If you haven't received a refund yet, check with your bank again. If you have completed these steps and still have not received your refund yet, please contact us at email@example.com.